Terms & Conditions

Version 1.6 - 15 December 2022

1. General

1.1. These Terms and Conditions (hereinafter referred to as "T&Cs") regulate the usage of the games provided through voodoodreams.com, nyspins.com and duelz.com, as well as other URL’s licensed to or belonging to SuprIsle Limited, (hereinafter referred to as "Website" or "Websites'' or "the Company"). These T&Cs, the Privacy and Cookies Policy, the Game Rules and any document expressly referred to in them, as well as any guidelines, rules or similar displayed on the Website constitute the agreement and understanding between the Parties and govern the contractual relationship between SuprIsle and the End Users. You are responsible for reading these T&Cs carefully and make sure you understand them. You are also responsible for regularly checking these T&C’s and should you not agree with these T&Cs you should refrain from using the Websites any further.

1.2. SuprIsle Limited is a company incorporated under the laws of the Isle of Man with company registration number 018069V, and having its registered address at First Floor, Millennium House, Victoria Road, Douglas, Isle of Man, IM2 4RW. SuprIsle Limited forms part of SuprNation Group.

1.3. SuprIsle Limited is here referred to as "SuprIsle", "We", "Us" or "Our" and the Player and registered End user shall be referred to as "You", "Yours", "User", "End user" or "the Player", as and where appropriate. SuprNation refers to the SuprNation Group of companies including SuprIsle Limited.

1.4. SuprIsle Limited is operating under an Online Gambling Regulation Act 2001 (“OGRA”) license, issued on 28 October 2020. The license is issued by the Isle of Man Gambling Supervision Commission (“IOM GSC”), the single Authority and Regulator, responsible issuing of licenses and governance of Gaming in the Isle of Man.

1.5. When playing any games available on our Website/s, all deposits, withdrawals and other player management responsibilities are the sole responsibility of SuprIsle, and any other company providing gaming products on the Website are solely software providers and have no responsibility towards the players for the management of funds on Your member account.

1.6. "Games", "the Games" or "Game" refer to any of the games or gaming products provided on the Websites.

1.7. These T&Cs also apply to all platforms and devices that enable game play of games provided by SuprIsle, whether through web applications or downloadable applications on any platform or device type.

1.8. SuprIsle reserves the right to modify these T&Cs, from time to time, for any reasons, including compliance with applicable laws and regulations, as well as other regulatory requirements. Consequently, this agreement between you and SuprNation may be modified by us at any time. You are responsible for periodically checking these terms and conditions. Whenever an amendment is made of substantial nature, we will notify you in advance of such changes coming into effect. If you do not agree to the updated T&Cs you are urged to immediately stop using the Website. These T&Cs shall be available on the respective Front Page of the Website at all times.

1.9. It is your responsibility to review these T&Cs, and any respective rules of games you chose to participate in, on a regular basis and not less than once a month, in order to not forget their contents.

1.10. These T&Cs come into effect by confirming your registration details in the registration process on the Website. By registering an account with SuprIsle, you agree that you have read and understood these T&Cs. By using any of the Websites you acknowledge that you have accepted and agreed to the contents contained therein.

1.11. These Terms & Conditions may be published in different languages and SuprIsle will strive to ensure these T&Cs shall reflect the same principles, no matter what language. Publishing the T&Cs in different languages is done for information purposes in order to help players. Should there nevertheless be any discrepancies between a specific language version and the English version, the English version shall prevail.

2. Your Obligations

2.1. You may only open one account on each of the Websites provided by us. SuprIsle retains the right to terminate any duplicate or multiple accounts.

2.2 If you open, or attempt to open, more than one account per site, for whatever reason, SuprIsle has the right, and may block or close any or all of your accounts at our discretion. SuprIsle may also at its sole discretion void all the wagers and/or winnings that have been placed in the duplicate or multiple accounts. SuprIsle will deduct an administrative fee of 10% (minimum EUR 30) for every other account you opened or any balance left on the account to cover this charge even partially, as well as any other deductions that may apply in accordance with the provisions of these T&Cs.

2.3. By registering on the Website, you declare that you are over 18 years of age, or that you comply with a higher minimum legal age as stipulated in the jurisdiction of your residence, under the laws applicable to you. It is a criminal offence to gamble whilst being underage. It is your sole responsibility to know whether online gambling is legal in your country of residence. SuprIsle may take steps to verify your age and you agree to supply SuprIsle with any relevant information, including copies of identity documents or any other document as required, and, which we may request. We retain the right to withhold any funds in your account until the necessary and satisfactory verification has been completed. Should the age verification checks prove that you are under 18 years of age, your deposits will be returned to you and any bonuses and winnings shall be voided. We are required to verify the identity of Our players and therefore reserve the right to request satisfactory proof of your identity (including but not limited to copies of a valid passport/driving license/identity card and/or any payment cards used) and satisfactory proof of address (including but not limited to a recent bank/credit card statement or utility bill dated within the last 3 months) at any time. Failure to supply such documentation within a satisfactory period of time may result in the delay / cancellation of a withdrawal, voiding of winnings, suspension of Services and ultimately the closure of your account in line with our general regulatory obligations

You agree to provide Us with full and complete information regarding your identity and residential address and any information we require in order to allow us to comply with our regulatory obligations Incomplete or fictitious information or documentation will not be accepted and will constitute a material breach of these T&C’s. This will result in the suspension of Services and the closure of your account.

2.4. You are solely responsible for the details of your player account. This includes, but shall not be limited to, the username and password and/or any other means to access your account via the respective Website. In case you suspect that such information could have been compromised, you shall immediately inform SuprIsle and take proper actions to prohibit or prevent any unauthorised access to any part of your account or funds. Should you be aware of any unauthorized access, you may contact us via Live Chat available 24/7 and accessible on the Website main page. You may also use the Live Chat function to report any breaches of T&Cs or game rules or to immediately notify SuprIsle of any cheating or suspected cheating when playing the Games.

2.5. You shall use the Games on your own behalf and not on the behalf of any other person or company. Only private individuals may hold an account with SuprIsle. For clarity purposes; company accounts, or accounts opened for, or on behalf of, anyone but a natural person acting on his or her own behalf, are not permitted. Furthermore, you shall not share your login credentials, or otherwise allow any other individual to access and/or use your SuprIsle account or accept any Prize or access and participate in any of the SuprIsle services. You understand that you are fully liable for any losses incurred by a third party on your Account and you shall immediately inform us should you suspect that a third party has obtained access to your Account. Furthermore, you agree to fully assist us in our investigations into such matters, should we so request.

2.6. You may only participate in the Games strictly in your personal non-professional capacity, and solely for recreational and entertainment reasons.

2.7. You are aware that the right to access and use the Website/s and any products there offered, may be considered illegal in certain countries. Consequently, you are responsible in determining whether your accessing and using our website is compliant with the applicable laws in your country and you warrant to us that gambling is not illegal in the territory where you reside. Moreover, you declare that you are not resident of the following jurisdictions, the Restricted Jurisdictions: Afghanistan, Albania, Alderney, Algeria, Antarctica, American Samoa, Angola, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Benin, Bulgaria, Bosnia & Herzegovina, Botswana, Burkina Faso, Cabo Verde, Cambodia, Cayman Islands, China, Congo (Brazzaville), Congo (Kinshasa), Côte d'Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Democratic People's Republic of Korea (DPRK), Denmark, Ecuador, Egypt, Eritrea, Estonia, Ethiopia, Faroe Islands, Finland, France, French Polynesia, French Southern Territories, Germany, Ghana, Greece, Greenland, Guam, Guadeloupe, Haiti, Guinea Bissau, Guyana, Holy See (Vatican),Hong Kong, Hungary, Iceland, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Japan, Jamaica, Jordan, Kenya, Laos, Latvia, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao (China), Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Myanmar, Mozambique, New Caledonia, Netherlands ,Nicaragua, Nigeria, Norfolk Island,, Oman, Onatrio, Pakistan, Paraguay, Poland, Portugal, Reunion, Russian Federation, Romania, Rwanda, Saint Martin (French), Saint Pierre and Miquelon, Samoa, Senegal, Singapore, Sierra Leone, Slovakia, Slovenia, Somalia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Syria, Sweden, Svalbard and Jan Mayen, Taiwan, Tanzania, Tunisia, Turkey, Trinidad and Tobago, Uganda, Ukraine, United Kingdom, United Arab Emirates, the United States and its dependencies, military bases and territories including but not limited to American Samoa, Guam, Marshall Islands, North Mariana Islands, Puerto Rico and the Virgin Islands, Wallis and Fortuna, Vanuatu,Venezuela, Virgin Islands (British), Yemen and Zimbabwe.

2.8. You are not allowed to transfer funds from your account to another player's account, or to receive money from other players into your account, so called buddy transfers. SuprIsle accounts are not transferable and it is prohibited for players to sell, transfer or acquire accounts from other players.

2.9. As an End user you are responsible for providing SuprIsle with correct personal details. Consequently, you agree that all information that you give us, such as but not limited to, valid identification, address and email, during the term of validity of this agreement, is complete and true, and that you shall immediately notify us should there be changes to such information. Should SuprIsle become aware that you have deliberately failed to provide us with correct information, we retain the right to block the account and void any winnings.

2.10. You may participate in any Game provided on our Website/s only if you have enough funds on your account for such participation.

2.11. You may not use funds that are tainted or associated with any illegality and, in particular, you may not use funds that originate from any illegal activity or source. We moreover reserve the right to terminate an account, confiscate winnings, ban a player and retain funds where that player is reasonably suspected of engaging in fraudulent activities which include, but are not limited to: the use of stolen or falsified credit cards or account numbers, chip dumping, forgery, collusion, and the submission of data or documents which are forged, stolen or otherwise misappropriated or tampered with. You may be required to, inter alia, evidence the source of your funds as part of SuprIsle's due diligence procedures.

2.12. It is your sole responsibility to abide by any reporting processes related to the payment of taxes and/or other fees which might be charged on winnings that you receive from SuprIsle, if and where applicable in your jurisdiction. SuprIsle shall not be held responsible for your failure to make payment of any taxes due by you to relevant authorities and shall be in no position to advise you of the same.

2.13. With regards to deposits and withdrawals of funds into and from your Account, you acknowledge that you shall only use such payment methods and other financial instruments that are valid and issued by lawful institutions and that legally belong to you solely. The use of financial instruments whose ownership is shared with other individuals, is not tolerated and may result in voiding of winnings and closure of accounts

2.14. You understand and acknowledge that by playing Games provided by us, you take the risk of losing money deposited into your account. Should you not wish to accept this, you are kindly asked to refrain from using this site or any site belonging to SuprNation or SuprIsle any further.

2.15. You declare that you are not and shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to the participation in any of the Games and that you shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games, incuding but mot limited to, with the objective to mask or manipulate the identification of your real location, for example VPN, proxies, bogon IPs, reserved IPs, experimental IPs or similar. We hereby reserve the right to void any wagers and confiscate any funds if required to do so in order to comply with general regulatory obligations, should we reasonably suspect such behaviour.

2.16. You may only use our sites and products for your own personal, recreational use, in accordance with the rules and the T&Cs we have established and in accordance with all laws, rules and regulations, if and where applicable.

2.17. You shall be courteous to other players using the Websites, as well as support personnel and other staff employed by SuprIsle and avoid rude or obscene comments. This includes behaviour or language that may cause staff to feel afraid, intimidated, threatened or abused, e.g. the use of language that could be described as foul, offensive, inappropriate and/or racist, threats or physical violence, derogatory remarks, rudeness, harassment, inflammatory statements and unsubstantiated allegations.This also includes unreasonably persistent customers who, because of the frequency or nature of their contact, place a strain on time and resources, e.g. pursuing complaints in inappropriate ways, pursuing issues that appear to have no substance, or which have already been investigated and the outcome determined. Any non-observance of this clause and of the game rules shall not be tolerated under any circumstance. Such cases may lead to the closure of your account and / or restricted access to our Support Team. There is a range of ways that the company may restrict access, and the action applied will depend on the nature of the behaviour. These include but are not limited to: restricting contact to one method (e.g. email only), or only acknowledging further correspondence where new and pertinent information is presented which has not been previously considered, refusing to accept further communications, restricting the issues we will correspond on or terminating all contact with the company. Note: players can seek Alternative Dispute Resolution (please refer to the Complaints section for more information).

3. Your Account

3.1. In order for you to be able to place wagers and deposit money, you must first register personally with us and open an account ("account").

3.2.1. You are only allowed to have one account on each of the Websites at any single point in time and you shall register this personally. You may not apply for, or open, an Account unless you are acting as principal and you may not act on behalf of someone else or for someone else's benefit and may only register using your own personal details. If you attempt to open more than one account, all subsequent accounts you try to open may be blocked or closed and any wagers and bonuses may be voided, winnings confiscated at our absolute discretion and funds available on the account including may be confiscated. In the event that we consider, at our sole discretion, that multiple Accounts have been opened in genuine error, we may agree to credit the first Account you opened with us, or the Account with the most activity at our absolute discretion, with any balance remaining on your additional Account(s). Should we have reasonable grounds to believe that fraud has been committed, or attempted, we reserve the right to cancel any related transaction, any bonus or any other promotion without prejudice to any other action or redress we might avail ourselves of. In these T&Cs, any reference to 'fraud' shall be considered to include 'bonus abuse' and/or any syndicate rings consisting of the linked group of persons following certain patterns of play to attempt to de-fraud SuprIsle. Bonus abuse includes, but is not limited to, opening more than one Account in order to claim an additional bonus or benefit.

3.2.2. Only one Account for each household, IP address and device are allowed. If two or more users share the same household, IP address and device, the respective account holders shall immediately inform SuprIsle thereof.

3.3. You shall enter all mandatory information requested in the registration process and it is your sole responsibility to ensure that the information you provide to us is true, complete and correct. You are hereby notified that we carry out verification procedures and that your Account may be blocked for access, or closed, if we suspect that false or misleading information has been supplied to us by you. You are required to inform SuprIsle as to any updates, as well as to keep up to date the mandatory information provided in the registration form in the event that such information would change.

3.4. You shall immediately notify us if you notice that you have more than one registered Account. Failure to do so may lead to your Account being blocked and funds confiscated.

3.5. You will have to choose a username and password as part of the registration process, to be used to log in to the Website. It is your sole and exclusive responsibility to ensure that your login details are kept securely, and you shall not disclose your login details to anyone. We are not responsible for any abuse or misuse of your Account, including your funds, by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.

3.6. SuprIsle reserves the right, at its sole discretion and at all times to request documents to verify the following about you a) the identity of the registered End user; b) the authorisation of the End user to use a specific bank, debit or credit card and c) any facts and information provided to SuprIsle by the End user including residence and location. You agree to comply with such requests in a timely manner. Any such requests may be made whenever SuprIsle deems necessary and we reserve the right to suspend an account pending any investigations and verifications. We further reserve the right to request and obtain satisfactory proof of source of funds/wealth/income and additional copies of personal identification in such instances prior to processing any withdrawal request, the processing of such request to be entirely at SuprIsle's discretion.

3.7. SuprIsle reserves the right to refuse or close an Account at its sole discretion and without any explanation whatsoever. However, any contractual obligations already made by SuprIsle shall, without prejudice to any rights available at law to SuprIsle, be honoured accordingly, provided the account has been verified and requests for any documentation fulfilled before any withdrawals may be processed.

3.8. You understand and accept that SuprIsle strictly prohibits player collusion and does not allow the use of robotic, automated, mechanical, electronic or other devices to make automated decisions in any game or in respect of any wager on its sites, whether such use is attempted or effected by you or by any third parties. Should we have reasonable suspicion that any such device is being used on the sites, we reserve the right to void any wager and/or winnings that we suspect has been made using such a device and exclude any customer from participation in any further promotion or competition in which we suspect that such a device has been used. You are also prohibited from utilising an external resource that is designed to provide a player with an unfair advantage over other players. Such prohibited external resources may include, but are not limited to, third-party software applications and databases as well as websites, web-based databases, subscription services and the assistance of any other person regardless of whether or not that person is also the holder of a SuprIsle account. We may also suspend the Account in question pending investigation into the matter and close the Account at our sole discretion. SuprIsle considers the use of such devices to be equal to fraud and reserves the right not to refund any balance on the Account at the time of termination and to cancel any pending games.

3.9.1. If you wish to close your account, you may do so at any time, by contacting customer support by email or via live chat. Any funds in the SuprIsle Account will be returned to you, provided that any pending or necessary due diligence requests (or any other requests to allow us to comply with our general regulatory obligations) have been fulfilled and no breaches of these T&Cs are found to have occurred. The effective closure of the Account will correspond to the termination of the T&Cs, however any obligations already entered into shall be honoured.

3.9.2. In case the reason for closing of the Account is related to concerns about possible gambling addiction, the player shall indicate it. A player who closes an account for gambling addiction reasons shall not open or try to open a new SuprIsle account. SuprIsle shall not be liable for any direct or indirect consequential damages, should an individual succeed in opening a new account. We reserve the right to void any wagers and/or winnings and to close an account opened in breach of this rule at any point in time.

3.10 SuprIsle reserves the right to under certain conditions (as described in these T&Cs) close your account. When your account is closed, SuprIsle will promptly pay out the balance on the player account to you (subject to general regulatory obligations). However, SuprIsle will only pay back that which remains of the deposits made by you if your account is closed because you have been excluded from gambling as a result of misconduct.

3.11. All communication between the End user and SuprIsle is kept on record for compliance, as well as accounting and financial regulations' purposes. In the case a player account is closed, any information about the account is saved for up to five (5) years, or longer if stipulated by law, from the time the account is closed, or as otherwise indicated within SuprIsle's data retention policy on the basis of applicable laws. To comply with our licence conditions, related information includes, inter alia, player name, address, phone, email, IP address and transactional details. After the relevant time period has elapsed all the information will be deleted accordingly.

3.12. SuprIsle has the right to appoint payment solution providers to act, receive and/or pay funds on its behalf.

3.13. You may not apply for an Account or use any of our Services if you, or a member of your household, are or have in the last two years been employed with SuprIsle. For the purposes of this clause "employee" includes third party contractors such as licensors, software suppliers, developers, affiliates or partners and all those persons in any way affiliated with us.

3.14. If you want to recover funds from your account after it has been closed, blocked, terminated, or excluded, you may do by contacting our Support Team via live chat available at any time.

4. Deposits

4.1. Before you can wager or play on the Website, we require you to make a minimum deposit. The minimum, and maximum, deposit amounts will be specified on the Website under the deposit section of the site or on our dedicated Payment Information Page. You acknowledge that you may only wager and play with the amount of cleared funds held in your SuprIsle account. We do not extend credits to end-users under any circumstances. You can make a deposit at any time online by using your debit or credit card, e-wallet, pre-paid voucher or via a bank transfer or any other payment methods available on the site at the time. We do not accept cash or cheques. Certain payment methods may not be available to you depending on certain factors such as jurisdiction and currency. SuprIsle retains the right to change any minimum amount indicated at any time and the current minimum amount will be published on the payment pages.

4.2. By depositing funds into your account, your direct us and we agree to hold them, along with any winnings, for the sole and specific purpose of using them (i) to place any gaming stakes; and (ii) to settle any fees or charges that you might incur in connection with the use of our services. We may charge assigned fees for processing deposits. If such fees are applied, it will be visible to the end user during the deposit process and shall also be displayed in the deposit section on the Website.

4.3. Depositing funds into your account shall at all times be made through a Financial Institution or a Payment Solution Provider, by use of any of the methods specified on the Website, as may be amended from time to time. Procedures, terms, availability and duration for transactions may vary depending on the time, the country and the Financial Institution used. Details about the timings for withdrawals in respect to the payment method utilized are available on the relevant pages of the Website, and these may be amended from time to time. From time to time your card transactions may be processed by different payment providers that we are partnering with.

4.4 Deposited funds are available on the Account within a reasonable amount of time following the confirmation of the deposit made, unless extra verification procedures as stated under clause 4.5 are required.

4.5. SuprIsle reserves the right to use additional procedures and means to verify your identity (KYC, or Know Your Customer), both before and after effecting deposits into your Account.

4.6. If SuprIsle mistakenly credits your Account with winnings,loyalty points or other funds that do not belong to you, whether this is due to a technical or human error or otherwise, the amount will remain property of SuprIsle and the amount will be transferred back to us from your Account. To correct such an error, we reserve the right to void any transactions placed using such funds, including related winnings paid out in error. To satisfy any such liability, we further reserve the right to freeze and withhold these funds and set-off any subsequent winnings owed to you. If prior to SuprIsle becoming aware of the error, you would have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available to us at law, the mistakenly paid amount will constitute a debt owed by you to SuprIsle. In the event of an incorrect crediting, you are obliged to notify our Customer Support services immediately by email, and you shall be obliged to return the funds to SuprIsle immediately.

4.7. You acknowledge that you shall only use bank cards and other financial instruments that are valid and lawfully belong to you solely. The use of financial instruments whose ownership is shared with other individuals (or is owned by a company), is not tolerated and will result in voiding of winnings.

4.8. The minimum deposit amount can be viewed on our Payment Information page, provided the minimum deposit may be subject to change from time to time at SuprIsle's discretion.

4.9. It is unlawful to deposit money from ill-gotten means. In accordance with our anti-fraud policies, we reserve the right to pay any requested withdrawal partly or in total via the same method of payment and/or to the same account through which one or more deposits were made. We further reserve the right to pay any requested withdrawal directly to your bank account subject to general regulatory obligations

4.10. During the registration process you will choose a base currency for your Account. Once the Account is created, the base currency cannot be changed. Any deposits, wager, winnings will be of the selected currency. In case your payment account (e.g. your bank account or your eWallet-account) is in a different currency, SuprIsle/SuprNation, or your bank/eWallet, as the case may be, will convert the funds into your Account base currency before depositing it to your account. Likewise, the funds you withdraw will be sent to you in your chosen base currency and SuprIsle/SuprNation or your bank/eWallet, as the case may be, will convert the funds to your payment account currency. Please note that any exchange premiums, if applied for such conversion, are payable by the Player.

4.11. Deposits made to your SuprNation account should be commensurate with game play. If in SuprIsle's discretion, there is suspicion of abuse (for instance, where a deposited amount has not been used for an appropriate level of game play and the user then makes a withdrawal request in relation to that deposited amount, or where SuprIsle suspects that you are abusing exchange rate fluctuations, we reserve the right, in our absolute discretion, to cancel the respective deposit(s), and/or any related withdrawals, in part or in full, to retract any costs that may have resulted in conjunction therewith and to close the SuprIsle account indefinitely. We further reserve the right to request and obtain satisfactory proof of source of funds/wealth/income and additional copies of personal identification in such instances prior to processing any withdrawal request, the processing of such request to be entirely at SuprIsle's discretion.

4.11.1 The deposit to your gaming account must be commensurate with the gameplay. Players are prohibited from depositing with a payment method (where said payment method offers benefits such as cashback based on their behaviour with us) by making a series of deposits, placing bets until the wagering requirement is fulfilled and request a withdrawal repeatedly in order to receive said benefit (eg: cashback, etc.). Therefore, at our discretion, if there is a suspicion of misuse (for example, if the deposit is not used for the appropriate level of gameplay and you make a withdrawal request for that deposit), the company may, at its absolute discretion: confiscate winnings, void some / all of your bets, cancel some / all of your deposits and apply cost incurred on us for said transactions.

4.12. You agree that the funds deposited in your Account must only be used for playing the Games which are found on our Website/s. We shall be entitled to suspend or close your account if we reasonably consider, or have reason to believe, that you are depositing funds without any intention of place wagers or gaming stakes. In such circumstances we may also report this to relevant authorities.

4.13. SuprIsle does not grant any credit for the use of its services. Furthermore, no interest may be charged should there be a delay in the processing of funds as part of routine withdrawal processes, and SuprIsle shall in no way be responsible for delays by third party processors of such funds, including but not limited to banks and payment service providers.

4.14. You acknowledge that we shall have the right to block a SuprIsle Account should we receive a chargeback request or similar dispute over a financial transaction in relation to that Account. When a chargeback request or similar dispute over a financial transaction has been received, we may contact you as the registered End user, so as to seek confirmation of your identity, ownership of the payment method and permission to use said method. Reminders may be sent should the requested confirmation not be received. Administrative fees may apply in such cases and the balance of your SuprIsle account may decrease in the case of unduly incurred chargebacks, reversals or other charges we may sustain in relation to your account. You are to note that any remaining funds held in a SuprIsle account which has been blocked due to a chargeback request, shall be treated as though they were funds on an Inactive account and the procedure laid down under section 7 of these T&Cs shall apply.

4.15 You declare that you are not and shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to the participation in any of the Games and that you shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games for examples VPN or proxies We hereby reserve the right to void any wagers and confiscate any funds if required to do so in order to comply with general regulatory obligations, should we reasonably suspect such behaviour.

4.16 Prohibited Activities: a) if you have deliberately or fraudulently opened more than one active Account in a single brand; b) if you deliberately or fraudulently provide incorrect or misleading information while registering for a Account; c) if the name registered on your Account does not match the name on the financial/bank account and/or the card(s) used to make deposits on that Account; d) if you use or attempt to use robotic, automated, mechanical, electronic or other devices to make automated decisions in any Game or in respect of any bet placed on our Website, or you use any external resource that is designed to provide an unfair advantage over other players; e) if you attempt to use your Account through a VPN, proxy, bogon IPs, reserved IPs, experimental IPs or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your citizenship, location or place of residence; f) if you are identified as “Politically Exposed Person”; g) if you become bankrupt; h) if you are located in any Restricted Jurisdiction; i) if you have allowed someone else to use your Account or if you make bets or wagers using the Website through a third party or on behalf of a third party; j) if you have played in cooperation with other player(s) on the Website as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other player(s) on the Website involving the same (or materially the same) selections; k) if we have received a chargeback and/or a return notification in relation to your Account; l) if you are found to be (or we suspect) colluding, cheating, card counting, money laundering or undertaking any kind of fraudulent activity in relation to your Account or your use of the Games or m) if you have used a system designed specifically to defeat our gaming systems (including machines, computers, software or other automated systems such as bots); or n) if you materially breach these Terms in some other way.

5. Withdrawals

5.1.1. Available withdrawal options are clearly stated on the Website/s and may differ depending on the jurisdiction from which the Player originates.

5.1.2. Withdrawals will be made to your bank account or other withdrawal methods available to you to choose from under the "Withdrawal" pages and/or as chosen by SuprIsle. Please see our dedicated Payment Information Pages for the current fee structure and time to execute withdrawals. Whenever possible, SuprIsle shall pay your withdrawals by using the same method you would have utilized to make your deposits. Withdrawal payments may only be made in the name of and to the registered End user. Withdrawals may only be remitted to the original funding source used for deposit.

5.2. It will not be possible to withdraw funds marked as "Bonus money", as well as funds stuck in an aborted game.

5.3. Financing a wager through the Internet may be illegal in the jurisdiction in which you reside, and in such circumstances, you are not authorised to use and fund your account for the purposes of placing a wager. Your participation in the games we provide, in a jurisdiction where such participation is prohibited by law, shall not affect any stakes or payments made to, and accrued for the benefit of, SuprIsle. Moreover, you understand and accept that it is your sole responsibility to pay and proceed with all necessary diligence in relation to taxes on any prize money, if and where these are applicable.

5.4. In line with our licence and general regulatory obligations, SuprIsle will carry out additional verification procedures. Such verifications may include but shall not be limited to, copies of an end user' passport, national Identity Card, copies of an End User's utility bills, and/or copies of the credit/debit cards used to make deposits, documents relating to the End User’s source of funds/wealth/income. Following said due diligence request, should our licence / regulatory obligations not be discharged, or you fail to comply, we may not be in a position to process your withdrawal.

5.5. All transactions shall be checked in order to prevent money laundering. SuprIsle, the Regulator and any Governing body (including the Financial Intelligence Unit in the Isle of Man) can monitor, or request to review, all transactions to prevent money laundering from being taking place. SuprIsle shall report any suspicious transactions to the relevant competent authorities in the jurisdiction they would respectively fall under and in which SuprNation is licensed to operate. Should we be made aware of any suspicious activity relating to any of our Games, we shall report this to the relevant authorities immediately. SuprNation may suspend, block or close an Account and withhold any funds therein, if it is requested to do so in accordance with the applicable prevention of money laundering and financing of terrorism laws and regulations. It shall also be your responsibility to let us know if you are a politically exposed person ("PEP") in your country of residence or in any other country, and you may do so by contacting us via email or live chat at any time, provided that SuprIsle reserves the right to make necessary checks to conclude whether you are a PEP or not in accordance with relevant laws and regulations.

5.6. The time for a withdrawal request to be finalized may vary due to circumstances, however a withdrawal attempt should be approved or denied within a maximum of five (5) business days, from the date by which you have submitted all requested documentation. For your protection, you may only withdraw the maximum amount of Euro 100,000 (or equivalent in your chosen Account currency), per month, unless a larger amount has been agreed by us.

5.7. Please be advised that our products are consumed instantly during gameplay. Thus, we cannot provide refunds, returns of monies, or cancellation of the requested service when playing. If you play a game with real money, the money will be drawn from your player account instantly.

5.8. You shall not treat SuprIsle as a financial institution nor expect/be due any interest.

5.9. We may charge assigned fees for processing withdrawals and this shall be clearly stated when you perform a withdrawal request. For further information, it is advisable to refer to the withdrawal page on the Website.

5.10. SuprPlay reserves the right to charge an administrative fee should you request a withdrawal without having turned over an amount that is equal to, or more than, the sum of a deposit that has not been staked. Should this fee be charged, it would amount to 5% of the requested withdrawal amount or 5 euro (or currency equivalent) whichever is higher. There may be additional bank or/and payment processing charges in connection with such withdrawal payments made which can be passed on to you. Moreover, we shall always reserve the right to apply a fee to withdrawals. If a fee is to be applied to a withdrawal, the sum will be shown in the withdrawal pages of the Website prior to the confirmation of the withdrawal request. The fee will be deducted automatically from your account balance should you choose to proceed with the transaction. The minimum amount you are permitted to withdraw may vary depending on the payment services provider with which you chose to withdraw the funds. For more information on minimum withdrawable amounts, see our dedicated payments information page here

5.11. In accordance with applicable laws and license conditions imposed on SuprIsle by the respective jurisdictions in which we are licensed to operate and provide our services, player funds are protected in the event of insolvency by the segregation of customer funds from other funds held by the us. Player funds are held in separate designated bank accounts. These accounts are used solely for this purpose and the bank has acknowledged this separation. SuprNation holds customer funds on a separate dedicated Client Bank Account, separated from Company funds. Arrangements have been made with our bank to ensure customer funds are kept secure in case of our insolvency, however there are no absolute guarantees that all funds will be repaid.

5.12. While every effort will be made by SuprIsle to pay out withdrawals in the requested currency, SuprIsle may from time to time not be able to pay out certain currencies due to limitations out of our control. In such cases, SuprIsle reserves the right to pay withdrawals in another currency. In firsthand, such withdrawals will be paid out in EUR but other currencies may be used. In these cases, you accept that your withdrawal may be subject to foreign exchange rates and fees imposed by the financial institutes and or payment service providers.

5.13 SuprIsle reserves the right, in line with our regulatory obligations and licence conditions to request documents / information to identify / verify the following about you a) the identity / address of the registered End user; b) the authorisation of the End user to use a specific payment method c) any facts and information provided to SuprPlay by the End user including residence and location and d) the source of funds / regular income used to fund your current / future play with us If play has been funded via a third party to the account, we may be required to seek documents / information relating to said third party to meet our license obligations also. Such verifications may include but shall not be limited to, copies of an end user’ ID document (eg: passport / driving licence, ID card); proof of address document (e.g. utility bill); payment method; face verification (selfie with ID) and proof of income and source of wealth/funds used to fund your play/future play with us (eg: payslip and corresponding bank statement). We will contact you when this information / verification is required. To discharge our licence obligations, we may ask for additional verification in the future based on your play/activity so please note this is not an exhaustive list. To avoid any potential future delay with your withdrawal, you can proactively provide this documentation to us at any time by accessing our verification page when you login. For assistance and more detailed information on our requirements, please contact our Customer Support Team. This allows us to not only comply with our licence conditions but to provide a safe playing environment for our players. You agree to comply with such requests in a timely manner. Any such requests may be made in line with our licence conditions, regulatory obligations and internal policies and procedures. We reserve the right to suspend an account pending any investigations and verifications if such due diligence requests are not complied with in a reasonable timeframe.

6. Bonus

6.1 This term 6 shall apply to bonus and reward schemes, promotions and / or any tournaments offered by SuprPlay from time to time, unless otherwise indicated and subject to any specific terms applicable to bonus and reward schemes and / or promotions and / or tournaments as stated in term 6.10.

6.2. These bonus and reward scheme terms shall remain valid until a new version is made available and accepted by the user. Any changes to the terms of the bonuses and rewards scheme conditions will be notified to you in advance and will not take effect until and unless you have reconfirmed your acceptance of the changes.

6.3. SuprIsle reserves the right to withhold and remove any bonuses awarded to you if such bonuses have not been used within six (6) months from the date when they were awarded. Individual campaigns, promotions and bonus awards may have a shorter expiration time and if so, this will be made clear to the end user upon receiving the offer about the campaign.

6.4. If you are eligible for a bonus, wagering requirements will apply before you are able to make any cash-outs of the bonus or the winnings of wagers made using bonus money. Wagering requirements can vary and will be displayed and made available for you to read once you receive the bonus. If you would like to request a withdrawal before the wagering requirements are fulfilled, SuprIsle will deduct the whole bonus amount as well as any winnings made from bonus money before approving any such withdrawal. SuprIsle has the right to choose which games and how much a game contributes to the wagering requirements.

6.5. The bonus received when the Player makes his/her first deposit on the Website has a wagering requirement of a minimum of 30 times the sum of the received bonus and the deposit amount contributing to the bonus figure, unless any special T&Cs apply to that offer.

6.6. Different games contribute differently to the wagering requirements of bonuses, as shown in the list below: Video slots, Classic slots & Jackpot slots: 100%, Scratch games: 100%, All Roulette 5%, All Video Poker: 5%, All Blackjack & Baccarat games including Punto Banco: 5%, 3-card Poker, Oasis Poker and Red Dog: 5%, All Live Casino tables: 5%, Other table games: 40%.

6.7. Local wagering requirements may be applied and if so, this shall be stated together with the offer.

6.8. Bonuses/free spins at SuprIsle can only be received once per person, household, IP address (including shared networks), device and/or credit/debit card number or any other deposit method used. Risk-free wagers on any games do not qualify for SuprIsle's wagering requirements. We reserve the right to close your account and confiscate any existing funds if evidence of bonus abuse/fraud is found.

6.9. Winnings on free spins may contribute to the wagering requirements.

6.10. Individual bonus campaigns can have specific details and terms, in this case such information shall be made available to the user. You are to note that any specific terms relating to any particular bonus and/or promotion will take precedence over these T&Cs in the event of there being any inconsistency or discrepancy.

6.11. If an account contains both the player's own money and bonus money, the bonus money will only be available for wagering once the player's own money has been used up in full.

6.12. The maximum wager allowed when using bonus money is of €5 per spin, or €0.50c per bet line, (or currency equivalent) until your wagering requirements have been fulfilled. SuprIsle reserves the right to void any wagers, and winnings resulting from wagers, of larger amounts.

6.13. We award bonuses and entry to selected promotions in good faith to players who use our services for entertainment purposes and as a token of appreciation for your loyal play. Free wagers, bonuses and entry to promotions will be revoked, denied or withdrawn from players who abuse the spirit of our offers. SuprIsle reserves the right to cancel a bonus offer at any time in case of any suspected abuse of the offer and to terminate the offender's account with immediate effect. At our sole discretion, we may not issue refunds of any deposits, balances or winnings generated on the account should abuse be suspected. The term "Abuse" shall include, the opening of multiple accounts to claim multiple bonuses.

6.14. You understand that you will only be able to receive or benefit from offers that apply to your country of residence and, where stated, deposit payment method. SuprIsle reserves the right to vary the number of bonuses granted depending on the user's country of residence at any time and for any reason whatsoever. We reserve the right to offer a specific bonus to a specific customer or group of customers, to terminate a bonus offer without notice or compensation, to change the terms of a bonus offer and/or to exchange one type of bonus offer for another at our sole discretion and at any time.

6.15. A list of what may be deemed abuse may include but is not limited to: Using more than one account; Equal, zero or low margin bets; Betting more than the Maximum bet allowed when using Bonus Money per bet until such a time as the Wagering Requirements have been met; Wagering bonuses on excluded games; Collusion; Manipulation of software, exploitation of loopholes or other technical forms of abuse or other behaviour which amounts to deliberate cheating; and Masking IP address or using a VPN, bogon IPs, reserved IPs, experimental IPs or similar. Evidence of a series of contradictory bets placed by a customer or group of customers within the same betting market with the final goal of achieving profits regardless of the final outcomes of the bets placed, or any other type of abusive behaviour. Moving from large bets that are placed on high variance outcomes, and after a large win switching to normal variance outcomes with smaller bets with the purpose of clear wagering requirements.

7. Inactive Accounts

7.1. An inactive account is an account that has not been accessed for six (6) consecutive months, that has a real money balance.

7.3. SuprIsle will contact you via email up to one month prior to your account becoming inactive. You may reactivate an inactive account by logging in. Once an account becomes inactive, SuprIsle reserves the right to charge an administration fee of Euro 5 (and any other currency equivalent) per month to your account and/or close the account accordingly. If after your Account has become inactive, you access your Account, we may consider reimbursement of the fees charged if you can prove that you could not access your Account due to health-related impediments.

7.4. Should your account not be accessed for more than one (1) year, SuprIsle shall have the right to confiscate any remaining balance on your account.

8. Responsible Gaming

8.1. SuprIsle offers a range of services to assist you if you are, or think you are, developing a dependency towards gambling. We have in place a series of measures, which will help you play in a safe environment. You understand that when you are playing games of chance that involve money, the outcome can never be sure. We have developed tools that will make your gaming experience safer. In order to use these tools, you shall clearly state your preferences by contacting our customer support service via email or via live chat, or by using the several tools available on the Website to indicate your preference. We encourage you to consider these measures when playing on SuprIsle Website/s. As a registered End user you may: (i) Set a limit on the amount that you may wish to spend or on an amount you may wish to deposit/lose/wager within a specific period of time and you may also set a session limit; (ii) Exclude yourself from playing for a definite or an indefinite period of time.

8.2. Setting a Financial Limit

8.2.1. We offer you the opportunity to apply limits to your SuprIsle account at any time. If a limit is set-up and reached, you will be unable to continue to play beyond the relevant limit because our system will automatically block further play. All limits follow UTC time, i.e. a day starts on 00.00 UTC and ends 23.50 UTC. You may at your discretion choose to limit: (i) Loss limit This allows you to control the amount of real money you can maximum lose in the period to which the limit applies. (ii) Deposit Limit This allows you to limit the amount of funds you can deposit into your account. A deposit limit allows you to restrict the amount of money you can deposit into your account. (iii) Wagering Limit This limit means you decide a limit for how much, in aggregate, you can wager over a specified time period. Once you reach that limit, whether you are winning or losing your wagers on aggregate, you will not be able to place more wagers.

8.2.2. You can choose to implement a "daily limit", or a "weekly limit", or a "monthly limit".

8.2.3. You may change or revoke a limit that you set on your account by contacting our customer support service either via chat or by email. Increasing or revoking a limit takes effect after the following "cooling off" period from when SuprIsle has registered the requested change. This shall be a 7-day cooling off period after which the request to make a limit of a definite period less stringent is made, whereas a request for change to make a limit for a definite period more stringent shall be implemented immediately. A request revoking an indefinite period of self-exclusion shall be effective after a lapse of not less than 7 days. This "cooling off" period will give you chance to reconsider whether you really want to raise or revoke the limit you have previously decided to put on your own gaming. If you should want to decrease a limit, such a change will be implemented immediately after the request of change has been registered in our system. Should you reach any limit so imposed, you will not be able to make any further deposits or place any wager (including the one you are trying to perform) until the duration of such limit has elapsed.

8.3 Setting a Maximum Session Time limit and Reality Checks (i) You may decide to set a maximum session time during which you will be allowed to stay logged into your account. If you are logged in and your session reached a set limit, you will be logged out of the site and any game in progress will be stopped. (ii) Reality Checks. SuprIsle offers a tool for users to help monitoring your activity. If you activate this feature, a message will be displayed on your screen at regular intervals. This feature will display a message at set intervals for all games. The message that is displayed will inform you about how long time you have been playing, how much you have spent/won. The message will also provide a link to your transaction history as well as provide you with the option to resume or exit the game you are playing.

8.4. Self-Exclusion

8.4.1. If you feel that you are becoming dependent on gambling, you should consider limiting your access to your account. We have measures in place to ensure that as soon as your self-exclusion request is processed, you will no longer be able to play on the Website/s and you will not be able to access your account until your period of self-exclusion has lapsed. If you elect for self-exclusion on one of our websites, this will apply to that website only. If you wish to apply self-exclusion from all related sites, you must self-exclude from each of the related sites separately. In order to activate self-exclusion, please contact our customer support and specify the desired period of self-exclusion. The minimum period of self-exclusion is 6 months. During the self-exclusion period, the account will not be re-opened under any circumstances.

8.4.2 Please understand that it is important for us to be made aware as to the motive for your exclusion, especially if this related to problem gambling matters. Kindly inform us as to this reason upon making your closure request.

8.4.3. Once you have self-excluded, we will use our best endeavors not to send you any further marketing materials and, in any event, will ensure that we will not send you any further marketing materials as soon as possible after the account closure.

8.5. All limitations and responsible gambling tools mentioned in this section can be administered and initiated by contacting the Customer Support Service. The members of this service have been trained in social responsibility and are aware of the risks of compulsive gambling. If you feel you are at risk, they are here to assist you and can explain the measures you can take to restrict your gambling by pointing you in the direction of specialist organizations, which can help you.

8.6 Any limitation requests would be valid solely in respect of the brand under which You made the request and shall not be automatically propagated or applicable across other brand(s) operated by SuprPlay. Should you wish to propagate any limitations across other brands operated by SuprPlay you may do so by logging into Your account on the other brand(s) or otherwise, You may contact Customer Support Service.

8.7. As above, any self-exclusion requests would be valid on the selected brand only. You note that this is at your sole discretion and will be allowed to gamble on any other sites belonging to SuprIsle without the right of refund of any deposits or funds gambled accordingly. Should you attempt to circumvent such exclusions in any way, including by registering an account with fake and hence different details (or is we reasonably suspect you are making use of a third party account) to avoid detection, SuprIsle shall not be held responsible for your continued gambling and shall not be in a position to refund any losses and may also retain any funds available on any account belonging to you upon detection and may void any winnings/bonuses accordingly.

8.8. If SuprIsle believes that your gambling will cause you financial or personal difficulties, we reserve the right to close your account or set limits for you, whether financial or otherwise. If you feel that you require help to overcome any addiction, please refer to our Responsible Gaming page on the Website. SuprIsle therefore reserves the right to request information and/or any KYC documentation to ascertain that you have sufficient funds to gamble at any time.

8.9. In particular note that SuprIsle makes annual donations to GambleAware in the UK, which is an organisation focusing on assisting problem gamblers or gambling addicts with overcoming gambling issues. If you feel that you need to speak about your gambling please see the GambleAware website here : https://www.begambleaware.org.

8.10. Under-Age Players. SuprIsle does not allow anyone under 18 years of age (this age may vary depending on jurisdiction) to open an account on its Website/s. Should you be underage and attempt to open an account with us or should you assist an underage person in opening an account with us, you are in breach of the law. Should you have minors in your household, or should there be a possibility of minors accessing your computer, please make sure to: (i) Not to share your log-in details; (ii) Not to enable the "remember password" function on the log-in screens; (iii) Not to share your credit card or payment account details with minors; (iv) Install parental control software or internet filter software on your computers. Such software can be obtained from www.netnanny.com and www.cyberpatrol.com.

8.11. Should you feel that you may be at risk of developing a dependency on gambling or would like to be certain that you, or anyone else in your household, does not have access to gambling sites, you may consider installing software which prevents users from accessing any gaming sites. There are independent third-party sites that offer products that are aimed at blocking gambling related websites or software. Betfilter and GamBlock are two of websites that offer such service. Please click on the links provided should you require further information. In order to ensure maximum protection to those affected by gambling problems, this kind of software cannot be removed from a device once it is installed.

9. Exceptional Circumstances & Aborted Games

9.1. Unexpected technical problems or circumstances outside our control, such as technical problems at third party providers, or unexpected technical problems with the loyalty system or any other system on the Website/s, allows SuprIsle to cancel wagers and give refunds to players. Additionally, you acknowledge that your computer equipment or mobile device and Internet connection may affect the performance and operation of the website, and for this reason SuprIsle cannot guarantee that the website will operate without faults or errors or that its services will be provided without interruption. SuprIsle does not accept any liability for any failures or issues that arise due to your equipment, Internet connection or third-party provider. This shall also include your inability to place wagers or wagers or to view or receive information in relation to certain particular games.

9.2. SuprIsle has the right to limit, cancel and refuse wagers in the case they are considered to be too large or if we are of the opinion that the betting pattern of the player takes place in such a way that the system is being abused.

9.3. In cases we decide to refund a player, for whatever reason, the amount of the refund shall be returned to the player's account, and the player shall be informed accordingly.

9.4. In the case that a game is interrupted or "stuck" in a state where it is not being finished, (for example because we are unintentionally disconnected from your equipment or if our gambling system is unexpectedly shut down), you will be given the opportunity to finish playing, unless otherwise specified in the specific game rules or otherwise not possible for any reason whatsoever. Should it not be possible for the game to continue, SuprIsle has the right to void or "clean up" such wagers at a regular basis and refund the bet/wager to the player's account.

9.5. If a bonus campaign has in any way been misconfigured, SuprIsle has the right to alter players' balances as well as other account details which would have been affected by the misconfiguration, so as to correct the mistake.

9.6. Should a game contain a bug or misconfiguration that causes incorrect behaviour or pay outs, SuprNation has the right to remove the game and alter players balances and account details in order to correct the mistake.

9.7. The Company is not liable for any downtime, server disruptions, lag, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of SuprIsle.

9.8. The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website/s or its/their content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.

9.9. SuprIsle will do its utmost to ensure that the Website is available twenty-four hours a day, however it shall not be held liable if for any reason the Website is unavailable at any time or for any period. We may remove any game from the Website at any time we see fit and reserve the right to make changes or amendments, to alter, suspend or discontinue any of the content, products or services, including your access to the Website.

9.10. In order for you to use particular products that we might offer, you may be required to download certain software. You may also be requested by some third-party software providers to agree to additional T&Cs that govern the use of their products. Should you not wish to accept such third-party T&Cs, please refrain from using their software. SuprIsle does not accept any liability in relation to any third-party software.

9.11. You are not allowed to abuse or attempt to abuse any error or instance of incompleteness on the Website, in the Client application, in any of the Software or in any of the Services provided by us. Should you become aware of such an error or incompleteness, you shall refrain from taking any advantage thereof and notify us immediately. If you do not comply with this clause and take advantage of, or divulge any information about an error or incompleteness, SuprIsle shall be entitled to any remedies available at law and this shall include compensation for any costs it may have incurred in association with any losses, which would have resulted from your breach of this clause.

10. Complaints & Dispute Resolution Procedure

10.1. You may contact our customer support service according to the instructions located on the Website/s should you wish to make any complaints regarding our services. This can be found under the "Contact Us" or "Help" section. Alternatively, you may send us an email or contact us via the live chat function at any time.

10.2. In order for us to deal with your Complaint quickly and efficiently, please provide us with your identity and a clear description with all relevant details giving rise to the issue. This will help us reach swift resolution to any reported matter in an amicable settlement.

10.3. If you have a claim regarding any transactions, such claim should be made within 6 months after the transaction or payment took place in order for us to consider such claim. Upon receiving a claim, we will review the transaction and/or payment in question and let you know the outcome. Our decision after such a review is final.

10.4. Complaints are handled by the Customer Support department and escalated within the organization of SuprIsle in cases where the support personnel do not solve the case immediately. The player shall be reasonably informed about the state of their complaint.

10.5. If you are not satisfied with the resolution of your complaint by SuprIsle, you may escalate this complaint to Pardee Consulta Ltd., a registered company in Malta with registration number C85213, having its registered office at 2B, Victoria Buildings, Triq l-Għenieq, Naxxar, Malta, which acts as an independent and third party alternate dispute resolution ("ADR") service provider and is duly authorized and eligible to handle customer complaints related to gambling. You may forward your complaint to the ADR service provider by filling in the Online Dispute Resolution Form contact this ADR service via http://www.adrbypardee.eu or via email at adr@pardee.eu.

10.6. You may also report your complaint to the Isle of Man Gambling Supervision Commission via their website using the following link: https://www.gov.im/categories/business-and-industries/gambling-and-e-gaming/player-protection/#complaints

11. Limitation of Liability

11.1. You acknowledge that the Services offered on this Website are for entertainment purposes only. You are not required to use our Services and your participation is at your sole choice and discretion. You consequently enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever whether this is express or implied. You claim that your interest in our Services and in our Website is personal, and not professional and that you have registered an account with us only for personal entertainment. Any other use of the Services we provide, and any other use of our Website is strictly prohibited.

11.2. Without prejudice to the generality of the preceding provision, we, our directors, employees, partners and service providers:

11.2.1. Do not warrant that the software, Games and the Websites are always fit for their purpose;

11.2.2. Do not warrant that the software, Games and the Websites are free from errors;

11.2.3. Do not warrant that the software, Games and the Websites will be accessible without interruptions;

11.2.4. Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.

11.3. You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any wagers made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.

11.4. You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused, that may arise in relation to your use of the Website or participation in the Games.

11.5. To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Websites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), shall not exceed €100 or the equivalent in any other currency.

11.6. All information displayed on our Website is provided for information purposes only, and not intended to constitute professional advice of any kind. Neither SuprIsle nor any of its independent providers is liable for any information errors, incompleteness, inaccuracy or delays, or for any actions taken in reliance of information contained herein.

12. Breaches, Penalties and Termination

12.1. If you breach any provision of these T&Cs, or should we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Account, or void relevant winnings and apply such funds on account for any damages due by you.

12.2. If SuprIsle suspects that you are engaged in illegal and/or fraudulent activities when using any of the Websites; or that you are in breach of this Agreement or any relevant game rules or applicable laws; or that you are having problems with creditors or that you are otherwise engaged in actions which may be detrimental to our business, we retain the right to freeze and/or terminate your account and/or cancel any stakes and/or confiscate funds available on your account at our absolute discretion.

12.3. You acknowledge that SuprIsle shall be the final decision-maker of whether you have violated SuprIsle's rules, policies and/or terms or conditions, in a manner that results in the suspension or permanent barring from participation in our Website(s).

12.4. Should we delay or fail to enforce our rights under these T&Cs, this does not mean that we are losing or waiving the rights afforded by them where set timelines have not been set out. The same shall also apply to you.

12.5. We will not be liable to you for any breach of these T&Cs which arises because of any circumstances that we cannot reasonably expected to control.

13. Severability

13.1. If any provision of these T&Cs is held to be illegal or unenforceable, such provision shall be severed from these T&Cs and all other provisions shall remain in force and unaffected by any such severance.

14. Assignment

14.1. We reserve the right to assign or otherwise lawfully transfer this agreement. You on the other hand shall not assign or otherwise transfer this agreement.

15. Entire Agreement

15.1. These T&Cs constitute the entire understanding between you and us with respect to the use of our Websites and, save in the case of fraud, they shall supersede all prior or contemporaneous communications, proposals and agreements, whether electronic, oral or written, between you and us with respect to the Websites.

16. Applicable Law and Jurisdiction

16.1. Any legal claim or dispute arising under or in connection with these contractual terms shall be settled in accordance with the governing law of the place of the contract. The place of contract of this agreement is the Isle of Man and these T&Cs are governed by the Laws of the Isle of Man.

16.2. All debts are enforceable in Law on the Isle of Man.

16.3. The parties agree that any dispute, controversy or claim arising out of or in connection with these T&Cs, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Manx courts. SuprIsle nor any other company forming part of the SuprNation Group of companies cannot and shall not be liable for any complaint or claim filed or made on the basis of the laws of any other jurisdiction.